Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
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Contact details if you need to reach out directly
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What information we collect, use, and why
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Lawful bases and data protection rights
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Where we get personal information from
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How long we keep information
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Who we share information with
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How to complain
Contact details
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What information we collect, use, and why
We collect and use personal information to provide and enhance our services, operate client accounts, comply with legal requirements, and manage queries or complaints. The types of information collected include:
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Personal and Contact Information: Names, addresses, and contact details.
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Financial Information: Payment details and transaction history.
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Account and Service Information: Registration details, purchase or service history, marketing preferences, and website usage data.
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Communication Records: Compliments, complaints, meeting notes, and decisions.
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Legal and Compliance Information: Client account and transaction details required for regulatory obligations.
This data supports our business operations, marketing communications, and ensures compliance with applicable legal requirements.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website​
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting and using personal information are as follows:
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Provision of Products and Services, Client Account Management, Marketing, and Handling Queries or Complaints:
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Contract: We collect and use information to enter into or fulfil contracts with you. All your data protection rights apply, except the right to object.
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Legal Obligation: We collect and use information to comply with legal requirements. All your data protection rights apply, except the right to erasure, objection, and data portability.
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Compliance with Legal Requirements:
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Contract: Required to fulfil contractual obligations.
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Legal Obligation: Necessary to meet legal compliance standards.
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These bases ensure that we process personal data lawfully and responsibly in support of business operations, regulatory compliance, and communication management.
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Where we get personal information from
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Directly from you
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How long we keep information
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We only retain your personal data for as long as necessary to fulfil the purpose we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
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Others we share personal information with
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Professional or legal advisors
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External auditors
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Organisations we’re legally obliged to share personal information with
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Suppliers, service providers and Professional consultants
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How to complain
If you have any concerns about our use of your personal data, please use the contact details at the top of this privacy notice.
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